These Terms & Conditions (“Terms”) are an agreement between you and Easy Connect Private Limited, Jaipur, Rajasthan, India — the company that owns and operates the ResiSmart platform (“ResiSmart”, “we”, “us”) — and govern your access to and use of the ResiSmart website at resismart.in, the ResiSmart web dashboard, and the ResiSmart · Society, ResiSmart · Guard and ResiSmart · Partner mobile applications (together, the “Service”).
1. Acceptance of these terms
By creating an account, signing in, or otherwise using the Service you agree to these Terms and to our Privacy policy. If you are using the Service on behalf of a housing society, resident welfare association, apartment owners’ association, builder, or business, you confirm you are authorised to bind that organisation, and “you” includes that organisation.
You must be at least 18 years old to create an account. If you do not agree to these Terms, do not use the Service.
2. The service
ResiSmart is a multi-tenant software platform that helps housing societies manage day-to-day operations, including gate and visitor management, maintenance billing and collections, complaints, committee and governance records, amenities and events, notices and community communication, staff and helper records, emergencies, vendor and equipment tracking, a housing marketplace, and a marketplace of local partner businesses.
ResiSmart provides the software. We are not a party to any relationship between a society and its residents, staff, visitors, vendors or partners, and we do not manage, employ, secure or insure any society. Decisions about who may enter a premises, what fees are charged, how complaints are resolved and how funds are used are made by the society and its administrators, not by ResiSmart.
3. Accounts, roles and security
- You must give accurate information and keep it current. Accounts are personal — do not share your credentials or one-time codes.
- Access to features depends on the role assigned to you inside a society or partner workspace (for example admin, committee member, resident, tenant, security guard, staff, or partner). Roles are assigned by the society or partner administrator, not by ResiSmart.
- You are responsible for all activity under your account. Tell us immediately at info@resismart.in if you suspect unauthorised use.
- We may verify your phone number or email with a one-time code and may refuse, suspend or reclaim accounts that violate these Terms.
4. Society administrators and committees
If you register or administer a society on ResiSmart you additionally agree that you:
- have the authority to represent the society and to enter data about its flats, residents, staff and finances;
- will obtain any consents required from residents, staff, helpers, visitors and other individuals whose personal data you enter or collect through the Service, and will use that data only for legitimate society purposes;
- are responsible for the accuracy of bills, charge heads, ledgers, notices and records you create, and for compliance with applicable society, cooperative, tax and accounting laws;
- will configure roles and permissions carefully and remove access for people who leave the society or committee;
- remain the data controller / data fiduciary for your society’s data; ResiSmart processes it on your instructions as described in the Privacy policy.
5. Partners (shops and service providers)
Businesses that register as partners agree to provide accurate business, tax (GST) and contact details; to honour orders, bookings and quotations they accept; to issue lawful invoices; and to comply with consumer-protection and tax laws. ResiSmart is not the seller of any partner’s goods or services and is not responsible for their quality, delivery, pricing or warranties. Disputes between a partner and a customer are between those parties; we may, at our discretion, help mediate but are not obliged to.
6. Plans, subscriptions and payments
- Plans. Societies and partners subscribe to a plan (including a free tier). Plan limits (for example flats, residents, visitor entries or invoices per month) and prices are shown in the app under Billing & subscription and may change with notice.
- Billing. Paid plans are billed in advance in Indian Rupees, exclusive of applicable taxes (GST is added where applicable). If auto-pay is on we will charge your saved method at renewal; if it is off you must pay manually before the due date, after which a grace period applies and then the workspace may drop to the free tier.
- Payments through the Service. Maintenance dues, amenity charges, partner orders and similar payments made through the Service are processed by third-party payment gateways. The payee is the society or partner, not ResiSmart. Payment-gateway terms and fees apply.
- Refunds. See our Refund & cancellation policy.
7. Acceptable use
You agree not to, and not to let others:
- use the Service for anything unlawful, or to harass, threaten, defame or discriminate against anyone (including via notices, community feed, complaints or reviews);
- enter false visitor, staff, resident, financial or identity information, or forge, share or reuse passes and QR codes;
- attempt to access data of another society, flat, partner or user, or to bypass roles, permissions or plan limits;
- upload malware, scrape the Service, reverse-engineer it, or interfere with its operation or security;
- use the Service to send spam or unsolicited marketing, or to collect personal data beyond legitimate society purposes;
- impersonate ResiSmart, a society official, a guard or a partner.
8. Your content
You keep ownership of the content you and your society enter into the Service (records, documents, images, notices, messages, listings, reviews — “Your content”). You grant ResiSmart a limited, worldwide, royalty-free licence to host, store, process, transmit, display and back up Your content solely to provide, secure and improve the Service. You are responsible for Your content and confirm you have the rights and consents needed to submit it. We may remove content that violates these Terms or the law.
9. Intellectual property
The Service, including its software, design, logos, the ResiSmart name and marks, is owned by Easy Connect Private Limited or its licensors and protected by Indian and international law. Subject to these Terms we grant you a limited, non-exclusive, non-transferable, revocable licence to use the apps and dashboard for their intended purpose. You may not copy, modify, distribute, sell or lease any part of the Service.
10. Third-party services
The Service relies on third parties such as app stores, cloud hosting, payment gateways, SMS/WhatsApp/email providers, maps and analytics. Their terms and privacy policies apply to their services. Apple and Google are not responsible for the apps or for any support, warranty or claim relating to them; where you download an app from the App Store or Google Play, the store’s usage rules also apply.
11. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, that data will never be lost, or that gate, emergency or notification features will operate in every circumstance. The Service is not an emergency service: SOS and alert features are convenience notifications and are not a substitute for contacting police, fire or medical services directly.
12. Limitation of liability
To the maximum extent permitted by law, ResiSmart and its directors, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or security incidents at any premises, arising from or related to the Service. Our total aggregate liability for any claim arising from the Service is limited to the amount you paid us for the Service in the twelve (12) months before the claim, or ₹5,000, whichever is greater. Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Suspension and termination
You may stop using the Service at any time and may request deletion of your account as described on our Delete your account page. We may suspend or terminate access to the Service, in whole or part, if you breach these Terms, if required by law, to protect the Service or other users, or on reasonable notice for any other reason. Society-level data is controlled by the society administrator; on termination of a society workspace we retain and delete data as described in the Privacy policy and as required by law (for example, financial records).
14. Governing law and disputes
These Terms are governed by the laws of India. Subject to any mandatory law, the courts at Jaipur, Rajasthan, India have exclusive jurisdiction over disputes arising from these Terms or the Service. Before filing any claim you agree to first contact us and try in good faith to resolve the matter for at least 30 days.
15. Changes to these terms
We may update these Terms from time to time. Material changes will be announced in the app or by email and the “last updated” date above will change. Continued use after the effective date means you accept the revised Terms.
16. Contact and grievance officer
Easy Connect Private Limited
Jaipur, Rajasthan
India
Email: info@resismart.in · Support: info@resismart.in
Grievance officer (Information Technology Act, 2000 and rules thereunder): Grievance Officer, info@resismart.in. We aim to acknowledge complaints within 24 hours and resolve them within 15 days.