1. ResiSmart plan subscriptions
Societies and partners subscribe to ResiSmart plans (Free, Pro and custom plans). Paid plans are billed in advance for the chosen cycle (monthly or yearly), in INR, plus GST where applicable. Your current plan, next billing date, auto-pay status and invoices are always visible in the app under Billing & subscription.
2. Cancelling a plan
- You can turn off auto-pay or downgrade at any time from Billing & subscription. Cancellation takes effect at the end of the current paid period; you keep paid features until then.
- If a renewal is not paid, a grace period (shown in the app) applies, after which the workspace moves to the Free tier. Your data is not deleted — features above the free limits become read-only until you renew.
- Downgrading below your current usage (for example more flats than the new plan allows) will block adding new records until usage fits the plan.
3. Refunds on plans
- Monthly plans are non-refundable once the billing period has started.
- Yearly plans may be cancelled within 7 days of first purchase for a full refund if the workspace has not materially used paid features (for example no bill runs or online collections). After 7 days, no pro-rated refunds are provided.
- If we discontinue a paid feature you rely on, or if you were charged in error (double charge, charged after cancellation), we will refund the affected amount in full.
- Refunds go back to the original payment method within 7–10 working days after approval, depending on your bank.
4. Maintenance dues and other payments to your society
When a resident pays maintenance, amenity charges, penalties or other dues through ResiSmart, the money is collected on behalf of the society — ResiSmart is only the software and payment facilitator. Whether such a payment can be refunded is decided by the society (its committee/treasurer) under its own rules and bye-laws. Ask your society office; the treasurer can issue a refund or credit note from the finance module. Payment-gateway charges, if any, are generally non-refundable.
5. Orders and bookings with partners
Payments for goods or services from partner businesses go to the partner. Cancellations and refunds are governed by that partner’s policy, shown on their profile or invoice, and by applicable consumer law. Contact the partner first; if you cannot resolve it, write to us and we will help mediate, but ResiSmart is not the seller and does not guarantee partner refunds.
6. Failed, pending or duplicate payments
If money was debited but the payment shows as failed or pending, the gateway usually auto-reverses within 5–7 working days. If it does not, share the payment reference (UTR / gateway ID), amount and date with us at info@resismart.in and we will trace it with the gateway. Confirmed duplicate charges are refunded in full.
7. How to request a refund or cancellation
- Plans: open Billing & subscription in the app, or email info@resismart.in from your registered email with your society/partner name.
- Society dues: contact your society office/treasurer.
- Partner orders: contact the partner via the order screen; escalate to us if unresolved.
We reply within 2 working days. This policy should be read with our Terms & conditions.