Option 1 — In the app or on the website
- Resismart app: Profile → Account → Leave a place or delete account.
- RS Guard app: Profile → Delete account (staff press Request removal — see staff accounts).
- RS Partner app: More → Account → Delete account.
- Website (sign in): Dashboard → Profile → Leave a place or delete account.
- Confirm with the one-time code sent to your phone (or email, when your login is an email). Your account is deleted 30 days after your request; sign in before then to cancel.
Option 2 — Email us
Send a request from your registered email or include your registered phone number so we can verify it is you.
Email info@resismart.inWhat gets deleted
- Your login (phone/email/password), profile photo and personal profile details.
- Your device tokens, notification preferences and app settings.
- Your access to every society and partner workspace you were part of.
- Personal messages, posts and reviews you authored are removed or anonymised (“Former resident”).
What we may keep, and why
- Financial records — bills, receipts, invoices and ledger entries that involve you — are retained by the society/partner and by us for the period Indian tax and accounting law requires (typically 8 years). They are de-linked from your login identity.
- Security & visitor logs — gate entries you approved or were recorded against, SOS alerts — are retained per the society’s configured retention (default 12 months) for the safety of the premises.
- Society records such as flat ownership/tenancy history and committee terms are the society’s records; the society administrator controls them. Ask your society office to remove or correct them.
- Anything we must keep to comply with law, resolve disputes or enforce our Terms.
Timeline
Verified
We confirm the request came from you (OTP or registered email).
After 30 days
You are signed out and hidden from your societies at once. Your login and profile are deleted 30 days after your request; sign in before then to cancel. Email requests are scheduled within 7 days.
Within 90 days
Personal data is deleted or anonymised, including from backups as they cycle.
Good to know
- Only want to leave one society or flat? You do not need to delete your account. In the app, open Leave a place or delete account and choose Leave this society or Remove me from this flat — every other society and flat stays as it is.
- If you are the only administrator of a society or partner workspace, transfer admin rights to someone else first, or ask us to close the workspace — otherwise deletion is paused so the society is not locked out. The only owner of a flat must have the society office record another owner first.
- Staff accounts are removed by your employer. If you work for a society (guard, helper or office staff), for a business on ResiSmart, or for ResiSmart itself, you cannot delete that account yourself while you work there. On the delete screen press Request removal and we tell your employer’s HR or admin. They end your employment and can erase your personal data; attendance, pay and accounts records are kept as the law requires. If you also live in a society, you can delete your own account once they have removed you as staff. You can also email us.
- If you registered an independent home and are its only owner, deleting your account closes that home when the 30 days end — family members and tenants lose access to it, and any running lease ends. Sign in before then to keep it.
- Changed your mind? Sign in within 30 days of your request and choose Restore my account — everything comes back as it was. After the 30 days, deletion is permanent: you can create a new account later, but your previous data will not be restored.
- Full details are in our Privacy policy. Questions: info@resismart.in.